Duke Energy installs new meter
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STILL TO COME — CHEATED, LIED TO OR SCAMMED? SHE IS TACKLING EVERY OPPORTUNITY TO MAKE SOMETHING THAT IS GOING WRONG RIGHT. BETTER CALL BEHNKEN. AND THE TIME IS NOW. BETTER CALL BEHNKEN GETTING RESULTS FOR A NEW PORT RICHEY FAMILY FOR WHAT IS CONSIDERED BILLS ON A METER. THEY KNEW THEY BETTER CALL BEHNKEN. 8 ON YOUR SIDE SHANNON BEHNKEN JOINS US NOW. THINGS HAVE CHANGED IN THIS CASE. Reporter: THEY HAVE AND THEY CHANGED VERY QUICKLY. HOURS AFTER MY CALLS ABOUT THIS MESS, DUKE ENERGY STEPPED UP. THE GUESSING GAME IS OVER. STEVE AND HIS FAMILY FINALLY HAVE A WORKING ELECTRIC METER TO ENSURE THEY ARE ONLY PAYING FOR ELECTRICITY THEY ACTUALLY USE. I WENT BACK TO WORK, CAME BACK HOME AND THE GUY WAS HERE. Reporter: DUKE ENERGY SENT A WORKER TO STEVE’S HOUSE HOURS AFTER CALLS FROM BETTER CALL BEHNKEN. I WANTED TO KNOW WHY THE FAMILY WAS STUCK PAYING BILLS BASED ON HOW MUCH ELECTRICITY DUKE GUESSED THE FAMILY MAY HAVE USED. AS YOU PROBABLY GUESSED, THE BILLS WENT UP. THEY CALLED ME AFTER TWO ELECTRIC METERS FAILED AND THEY WERE STUCK WITH A DUD. YOU CAN SEE IT’S A METER THAT’S BLANK. Reporter: AFTER I CALLED, DUKE CAME OUT IN A HURRY. WHAT DO YOU THINK? THAT’S QUICK. YOU’RE THE BEST. THAT’S WHY WHEN SHE SPEAKS, PEOPLE LISTEN, SO SHE GETS THINGS DONE. Reporter: STEVE TELLS ME HIS OLD METER WAS SENT OFF FOR ANALYSIS TO SEE WHAT WENT WRONG AND IF IT RECORDED ANY ACTUAL ELECTRICITY USAGE. MEANWHILE, STEVE IS OPTIMISTIC ABOUT HIS NEXT ELECTRIC BILL. PROBABLY WOULDN’T BE THAT FAST WITHOUT YOU GUYS. YOU DID A GREAT JOB AND I APPRECIATE IT. Reporter: THE NEXT QUESTION IS THE BILLS. STEVE ASKED ME — HE HAS ASKED RATHER FOR AN ADJUSTMENT, BUT HE IS WAITING FOR WHAT THE ANALYSIS OF THE METER SHOWS.

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