How to avoid frozen water meters and pipes

Hi, I’m Geoff from Western Water’s Customer Relations Team. In winter, we sometimes take early morning calls from customers who don’t have any water. More often than not this is due to an overnight frost having frozen the pipes around the meter. Not only is this inconvenient, but it can lead to pipes splitting or bursting under pressure. There’s a few things you can do to stop this happening. When you know a frosty night is coming, cover your meter with something that traps the air around it. A mop bucket like this is perfect. Or, you can try a cardboard box or a hessian bag. If you want a permanent fix, you could consider insulating the pipes that come up out of the ground Whatever you decide to do, please ensure the meter remains accessible to our meter readers and to our maintenance teams. If you’ve woken to frozen pipes, the best thing to do is let them thaw naturally. If you can’t wait, try pouring some lukewarm water over the pipes and the meter. You might have some water left in your kettle. Never use hot or boiling water. It may split your pipes and be expensive to repair. There’s more information on our website. If you have any questions, please feel free to give our team a call. You can also contact us on Facebook or Twitter

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