Southern California Gas Company is investing
in new meter technology to provide enhanced services for our customers by adding a communication
device to all residential and business meters. The advanced meter, which, in most cases,
will be installed on the existing gas meter, will automatically and securely transmit your
gas usage to our customer service and billing center. A few weeks prior to your upgrade,
we will send you a letter by mail explaining the process. The letter will inform you approximately
when the installation is scheduled to take place in your area. In most cases, there will
be no interruption to your gas service and you won’t need to be at home for the installation.
You only need to provide clear access to the gas meter. When we arrive at your home, one
of our technicians will go directly to the gas meter and perform the work. During the
process, the installer will add a battery-powered communication device to the natural gas meter.
Each day, the advanced meter module will turn on for a fraction of a second to securely
transmit your gas usage data. Following the installation, the technician
will leave a notice on your door letting you know the meter has been upgraded successfully.
Once the advanced meter has been verified– a meter reader will no longer need to access
your property to read the meter. We’ll notify you when your gas usage information is available
for you to view online. Then, rather than wait for your monthly bill to see how much
gas you have used, you’ll be able get that information with just a few clicks of the
mouse or swipe of a finger. Within My Account, you’ll find a number of helpful new tools
to view your hourly gas usage, compare your monthly bills and set up an action plan for
savings. And, in the future, you’ll be able to sign up to receive alerts if it looks like
your gas bill may exceed an amount you pre-determine. Once installed, advanced meters can help empower
customers with more frequent information to better manage their energy use and costs.
You can find out more about this service online at socalgas.com. Just use the search term
“Advanced Meter.” Advanced meter — it’s an enhanced service from the company that has
been trusted for safe and reliable service for over 140 years.