Success with Teams Customer Panel – Best practices for large scale enterprise – BRK2189
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WHY DON’T WE GO AHEAD AND GET STARTED. TODAY WE HAVE A HUGE COLLECTION OF PEOPLE WHICH IS AWESOME ON A REALLY SMALL STAGE. THAT’S ACTUALLY WHY WE’RE RETITLING THIS SESSION TO. IT IS ALL ABOUT SUCCESS WITH TEAMS AND GETTING STARTED WITH TEAMS AND HOW TO TAKE YOUR ENTERPRISE INTO ITS NEXT STEPS WITH TEAMS AND SUCCESSFULLY DEPLOY IT. IT IS REALLY WHAT WE WANT TO DO, WE WANT TO HEAR FROM PEOPLE THAT HAVE DONE THIS ALREADY AND SOME EXPERIENCES THAT THEY HAVE HAD ALONG THE WAY. I WANT TO START WITH JACOB. WHY DID YOU CHOOSE TO MOVE TO TEAMS? WHAT WERE THE BUSINESS REASONS FOR THAT? FIRST OF ALL, WE THOUGHT IT WAS A MODERN TOOL THAT USERS WERE ASKING US FOR. IN MANY COUNTRIES, A LOT OF USERS HAD THOUSANDS AND THOUSANDS OF UNREAD EMAILS IN THEIR BOX. THAT’S SOMETHING THAT WE WANT TO CHANGE.>>SO DO YOU FIND THAT TEAMS ACTUALLY HAS HELPED WITH THE ISSUE?>>IT REALLY DOES. IT DOES. THAT’S WHAT WE HAVE SEEN, PEOPLE ARE LESS STRESSED ABOUT IT. AND ALSO WE SAW THAT A LOT OF PEOPLE WERE USING EMAIL FOR CONVERSATIONS, AND IT SHOULD BE — YES. YOU HAVE BEEN WORKING ON THIS AS WELL. WHAT WERE SOME OF THE MOVES YOU MADE AND WHY DID YOU CHOOSE TO MOVE TO TEAMS?>>WE CHOSE TO MOVE TO TEAMS, SOME STRATEGIC REASONS, TACTICAL REASONS, TACTICALLY WE HAVE BEEN ON THE MICROSOFT ROADMAP FOR SOME TIME. TEAMS WAS SOLVING SOME ACTUAL ISSUES WE WERE HAVING ESPECIALLY FROM A MAC POINT OF VIEW. STRATEGICALLY, WE HAVE A LOT OF COLLABORATION TOOL SPRAWL WHEN NEW HIRES COME IN, THEY’RE SAYING THERE ARE TOO MANY TOOLS, THIS HE DON’T KNOW WHAT TO TURN TO. THIS WAS A NICE WAY FOR US TO CONSOLIDATE ON TO A SINGLE TOOL.>>THAT’S GREAT. ARE THEY — THEY’RE USING A LOT OF THE OFFICE 365 IN A SINGLE ENVIRONMENT THEN?>>CORRECT.>>GREAT.>>ANYTHING, CURTIS, YOU WERE WORKING WITH CAROL ON THIS AS WELL? WAS THERE ANY ADDITIONAL COLOR YOU WANT TO ADD TO THAT?>>YEAH. FOR US, IT IS REALLY JUST HAVING ENDLESS AMOUNT OF CAPABILITY. YOU DO HAVE THE WEB HUBS AND IT WAS OUTGOING AND INCOMING WEB HUBS WE SET UP AND INTEGRATED INTO OTHER APPLICATIONS WE ALSO HAVE.>>SO HOW IS MICROSOFT TEAM’S IMPROVING YOUR EMPLOYEE AND COLLABORATION EXPERIENCE? I WAS HOPING MAYBE NATHAN YOU COULD TALK ABOUT THIS. WHAT WE FOUND, TEAMS IS DEFINITELY ONE PLACE WHERE WE CAN GO AND NOT FEEL LIKE — USERS DON’T FEEL LIKE THEY’RE LOST. IT IS ONE OF THE TRUE PLATFORMS WE HAVE BEEN ABLE TO GET FILE SHARING DISTRIBUTED AND USERS ACTUAL USING FILE SHARING FROM ONE DRIVE AND SHARE POINT. BEFORE IT WAS SEND ME THE LINK, WHERE IS THE FILE, A LOT OF TIMES IT ENDED UP IN AN ATTACHMENT, IN AN EMAIL, THAT’S NOT SHARING, THAT’S A POINT IN TIME COPY OF THE DOCUMENT. TEAMS HAS BEEN A FIRST PLATFORM WE HAVE BEEN ABLE TO GET REALLY GOOD FILE SHARING ADOPTION ON.>>THAT’S GREAT. SO HOW MANY PEOPLE ARE USING TEAMS RIGHT NOW?>>WE HAVE REGULARLY ABOUT 800 REGULAR USERS ON THERE. WE’RE DOING ABOUT 8,000 ONE TO ONE CHATS A DAY. WE HAVE DEPLOYED IT TO EVERY DESKTOP IN THE COMPANY PREPPING FOR KIND OF A GO LIVE WHERE WE’LL SWITCH OVER FROM USING SKYPE FOR BUSINESS TO TEAMS ONLY.>>AWESOME. ANY OTHER WAYS THAT THIS IS REALLY IMPROVING PEOPLE’S COMMUNICATION? IS IT EFFECTIVELY JUST FILE SHARING OR WAS THAT THE BIG PAIN POINT YOU WERE EXPERIENCING?>>WE HAD A COUPLE OF DEPARTMENTS, THE BI DEPARTMENT WAS THE FIRST TO PILOT IT AND IT GREW ORGANICALLY. THEY’LL BE THE ONES THAT WILL TELL YOU ABSOLUTELY THAT WITHIN THEIR DEPARTMENT THEY HAVE STOPPED USING EMAIL TO COMMUNICATE WITHIN THEIR DEPARTMENT. THERE IS CERTAINLY CONFIDENTIAL CONVERSATIONS OR BLASTS THAT HAPPY WHERE A MANAGER SENDS SOMETHING OUT, BUT THE SPEED VELOCITY OF COMMUNICATION TO GET ACROSS THAT TOOL HAS BEEN SO MUCH BETTER AND THE HISTORY IS THERE. YOU GET SO MUCH OTHER NOISE IN THE INBOX AND THE MANAGER IN THAT DEPARTMENT DEFINITELY PUT THE CHALLENGE OUT THERE, DON’T EMAIL ME. HIT ME UP ON TEAMS.>>GREAT. SO THE FASTER VELOCITY, EASIER TO UNDERSTAND, TO KEEP UP ON TOP OF THINGS. YOU ALSO WORKED ON THIS AS WELL, RIGHT? SO CAN YOU TELL ME A BIT ABOUT HOW YOU HAVE DEPLOYED IT AND SORT OF WHAT THE DEPLOYMENT MAY LOOK LIKE?>>WE DID NOT ONLY DEPLOY TEAMS, OUR STRATEGY WAS TO MOVE COMPLETELY TO THE OFFICE 365 CLOUD. WE HAD A CHANGE PROJECT FOR THIS. IT IS NOT A TECHNICAL PROJECT, IT IS A CHANGE OF THE BEHAVIOR OF COLLEAGUES IN OUR COMPANY AND SO AS WE STARTED, WE THOUGHT WHAT IS TEAMS? WHAT CAN WE DO WITH TEAMS? CHATTING? THIS IS — THIS IS REALLY SOMETHING WE NEED? SO WE TRIED IT FOR OUR APPROACH, PROJECT MANAGEMENT COCKPIT SO EAT YOUR OWN DOG FOOD. THEN WE LEARNED ABOUT TEAMS, WHAT IT IS, WHAT IT CAN BE FOR OUR COLLEAGUES AND THEY — WE SHOWED OUR COLLEAGUES HOW WE WORK WITH TEAMS, INTEGRATE WITH PLANNER, FILE SHARING, SOMETHING LIKE THAT AND THEY IMITATED IT. THERE WAS THE WAVE OF TEAMS AND MORE AND MORE DEPARTMENTS WANTED TO TAKE PART OF THIS. THIS WAS THE FIRST SIDE. THE OTHER SIDE, IT IS REALLY A GAME CHANGING PRODUCT FOR US. WE HAVE ABOUT 2500 STORES IN GERMANY AND WITH 25,000 FRONTLINE WORKERS IN THERE, AND WE GAVE THEM ALL MOBILE PHONES, SMU MOBILE DATA TERMINAL AND THESE MOBILE PHONES WERE THE FOUNDATION FOR COMMUNICATION IN THE STORES SO THEY HAVE BE LOGGED IN, PERSONALIZED IN OFFICE 365. BEFORE WE HAD THAT, OUR COLLEAGUES USED WHATSAPP TO CHAT AND NOW WITH TEAMS WE HAVE A CORPORATE TOOL FOR COMMUNICATION FOR THEM. THEY’RE USING IT AT A CASHIER DESK TO CHAT WITH A COLLEAGUE WHO IS STANDING IN THE WAREHOUSE DO WE HAVE SOME LIPSTICKS OVER THERE OR MAKING PHONE CALLS TO OTHER STORES AND THE STORES, IT IS A GAME CHANGING TOOL FOR COMMUNICATION ABOUT THE WHOLE COMPANY.>>THAT’S REALLY INCREDIBLE. YOU HAVE 25,000 PEOPLE THAT ARE USING MICROSOFT TEAMS TODAY?>>40,000.>>40,000.>>HOW MANY WAS — — 13 COUNTRIES IN EUROPE, HEADQUARTERS IN GERMANY, ABOUT 40,000 FIRST LINE WORKERS AND 50,000 COLLEAGUES TOGETHER WITH INTERNAL USERS HERE.>>JUST SO YOU’RE A FRONTRUNNER IN A LOT OF WAYS, LIKE THIS YEAR, THIS YEAR WE ANNOUNCED THAT EARLIER, A FEW DAYS AGO THAT ONE OF THE AREAS WE’LL LOOK AT IS FRONTLINE WORKERS AND THAT THE FACT THAT YOU’RE ALREADY DEPLOYING IT, USING IT IN THIS CONFIGURATION IS AMAZING. WE ALSO HEAR A LOT FROM CUSTOMERS THAT THEY’RE CONCERNED ABOUT DATAFLOWING OVER WHATSAPP FOR EXAMPLE BECAUSE THEY’RE NOT SURE ABOUT THE SECURITY AND THE COMPLIANCE ABOUT THAT. THE FACT THAT YOU HAVE MOVED TO THAT IS SUPER INTERESTING. IS ANYONE ELSE WORKING ON FRONTLINE WORKER SORT OF INTEGRATION OR IS THAT A TOPIC ANYONE ELSE IS CONSIDERING IN THE COMPANIES?>>I THINK WE HAVE TRADITIONAL FRONTLINE WORKERS AT THE MOMENT WITH SHARED ACCOUNTS, WE’RE DEFINITELY LOOKING INTO GIVING THEM THEIR OWN ACCOUNTS AND JUST TRYING TO USE TEAMS.>>THAT’S RIGHT. WHAT ARE SOME OF THE — IN YOUR MIND, WHAT ARE SOME OF THE PROBLEMS OR ADVANTAGES TO GIVING THEM THOSE TOOLS?>>PROBLEMS RIGHT NOW OR — PROBLEMS THAT THEY MIGHT BE FACING THAT YOU WANT TO GIVE THEM TEAMS FOR.>>YES.>>LIKE YOU SAID, WHATSAPP GROUPS, FACEBOOK GROUPS, JUST VERY OLD WAYS OF HAVING FILE SHARING, SO ON, THERE IS NO COLLABORATION PLATFORM.>>THAT’S GREAT. SO — SURPRISE!>>SO YOU’RE AT MICROSOFT. YOU’RE WORKING IN MICROSOFT IT.>>YES.>>I KNOW THAT THERE IS A ROLLOUT GOING OUT, I SOMETIMES GET EMAIL SAYING YOU SHOULD MOVE TO TEAMS. IF ONLY YOU KNEW! COULD YOU TELL US A BIT ABOUT HOW THAT’S GOING AND YOUR EXPERIENCE WITH THAT.>>WE CAME FROM A SESSION. WE HAVE THREE DIFFERENT TRACKS GOING FOR TOUR TEAM UPGRADE F WE HAVE SOME USERS, 24,000 USERS OUT OF OVER 224,000 USER ROSSEN TEAMS ONLY MODE — FOR TEAM ONLY MODE. WE’RE ROLLING IT OUT BY ORGANIZATION, WE WANTED TO KEEP THE COLLABORATION EXPERIENCE TOGETHER AS WELL AS WE HAVE 14,000 CONFERENCE ROOMS AT MICROSOFT TO UPGRADE AND IT IS IMPORTANT TO GET UPGRADE OF THE CONFERENCE ROOMS AND TO GET THE TEAM PLUG IN ROLLED OUT WHEN THE CONFERENCE ROOMS WERE READY AND BEGIN THE UPGRADE. WITH HE HAVE THREE DIFFERENT TRACKS HAPPENING. IT IS GOING VERY WELL. WE HAVE 87,000 USERS ON THE TEAMS OUTLOOK PLUG IN. 24,000 ON THE UPGRADES. OTHER HOPE IS TO GET EVERYBODY UPGRADED BY CALENDAR YEAR. IT IS EXCITING AND GOING WELL.>>WHAT ARE SOME OF THE — I DON’T KNOW IF — ALL OF YOU HAVE ROLLED OUT TEAMS IN YOUR ORGANIZATIONS, WHAT WERE THE CHALLENGES YOU FACED IN THAT PROCESS? FOR OTHER PEOPLE THAT ARE CONSIDERING THIS NOW? WHAT THINGS — WHAT THINGS SHOULD THEY BE THINKING ABOUT AS THEY START?>>FOR US, WE HAD A FEW TECH IN I CAL ISSUES BECAUSE ALL OF OUR COLLEAGUES IN THE RETAIL STORES ARE USING TEAMS RIGHT NOW, THEY ALSO NEED ACCESS TO A VERY FAST AND AVAILABLE INTERNET. IN THE PAST, WE DIDN’T HAVE THE LAB IN THE WAREHOUSE. FOR US, IT WAS ALSO A PROCESS TO TALK TO THE NETWORK ADMINISTRATORS AND TO MAKE SURE THAT WIRELESS LAN OR ACCESSIBLE TO THE NETWORK WAS AVAILABLE TO WHERE OUR COLLEAGUES ARE ACTUALLY WORKING.>>ANOTHER ISSUE WAS WITH SHAREPOINT, A LOT OF PEOPLE HAD TEAM SHAREPOINT SITES. WHEN YOU CREATE A TEAM, IT CREATES THAT SHAREPOINT SITE AND A GROUP AND EVERYTHING LIKE THAT. ENABLING THAT SHAREPOINT SITE WASN’T REALLY AN OPTION. THAT WAS A PAIN POINT. WHAT SITE DO I REALLY USE, HOW DO I UTILIZE THIS TOOL, A TEAM SHAREPOINT SITE IN COMPARING TO MY CURRENT TEAM SHAREPOINT IS SITE I HAVE ALREADY CREATED.>>HOW DO YOU OVERCOME THAT?>>AT THE TIME, WHAT WE WERE DOING, MIGRATING A LOT OF PEOPLE ACTUALLY TO THE NEW TEAM SHAREPOINT SITE AND SO WHEN WE CREATED THAT TEAM, WE CREATED THAT SHAREPOINT PART IN TEAM AND THERE SOUNDS LIKE THERE IS A TOOL FOR THAT WHERE YOU DON’T HAVE TO MIGRATE THEM OVER. YEAH.>>I WANT TO TALK ABOUT I GUESS ADOPTION AND PART OF THAT, IT WAS DEFINITELY TRAINING AND COMMUNICATING THE MET ADVANTAGE THAT THERE WAS GOING TO BE ONE PREFERRED CHAT TOOL BECAUSE THERE ARE A LOT OF COLLABORATION TOOL SPRAWL AT OUR COMPANY AS WELL. THE TEAMS WAS GOING TO BE THE PREFERRED CHAT TOOL. EVERYBODY USING SKYPE FOR BUSINESS, YOU KNOW, WE COMMUNICATED THE MESSAGE, YOU’LL HAVE CONFIDENCE THAT YOU’LL BE ABLE TO CONTACT ANYBODY IN THE COMPANY ON TEAMS WHEN WE DO THE UPGRADE. WE WENT THROUGH A TRAINING PROGRAM TO SHOW EVERYBODY WHAT THOSE BASIC SKYPE FOR BUSINESS FEATURES, THE ONE TO ONE CHAT, BOOKING MEETINGS, WHAT THATIC LOOED LIKE IN TEAMS SO THAT THEY WERE COMFORTABLE. TEAMS BRINGS A LOT MORE THAT WE’RE GOING TO WANT TO COMMUNICATE TO THEM AS WELL. I WANT TO MAKE SURE THAT THE PEOPLE THAT ARE USING SKYPE FOR BUSINESS ARE COMFORTABLE WITH THE TRANSITION DAY ONE.>>THAT’S HUGE.>>SHAREPOINT, THIS A GOOD POINT. BEFORE WE HAD TEAMS, OF COURSE WE HAD ON PREM SERVER AND THE OWNER OF THE SHAREPOINT, THE BOX, IT WAS A LOT OF FEATURES AND NORMALLY THE CUSTOMERS DO NOT USE THEM, THEY JUST DRAG AND DROP FILES FROM FILE EDITOR TO SHAREPOINT. THEY EVEN DON’T LIKE IT. WITH TEAMS, IT IS SO EASY TO GENERATE A NEW TEAM, COLLABORATE, AND IN THE BACKGROUND, THE SHAREPOINT, NOBODY KNOWS IT, AND THAT’S VERY GOOD. THE ADOPTION IS REALLY GOOD, WE HAVE HERE THE FILE SHARE, SOMEWHERE WHERE THE COLLEAGUES PUT THE FILES, IT IS ONE DRIVE, COOL, ONE DRIVE. A NEW TOOL, YEAH. SHAREPOINT DOCUMENT LIBRARY. AND BEFORE WE HAD THE TEAMS, WE HAD APPROVAL PROCESS TO WHEN WE START A PROJECT, WE WANT TO HAVE NEW SHAREPOINT, A PROJECT TEAM SITE OR WE HAVE THE BUILT PROCESS IN ORDER TO GET TO THE SITES. THIS DOESN’T MAKE SENSE ANYMORE. YOU CREATE A NEW TEAM, TEAMS, OR ANYWHERE ELSE, YOU CAN ALWAYS GET IN SHAREPOINT SIDE WITH THEM. SO WE THOUGHT HOW COULD WE HANDLE THAT? ACTUALLY WE’RE DEVELOPING A FLOW WHICH AUTOMATICALLY CREATES A TEAM WITH SPECIFIC PROJECT NUMBER AND BUILD IN AGENDA SOLUTION BASED ON POWER APPS INTEGRATED IN TEAMS SO TEAMS NOW IS VERY FANCY SINGLE POINT OF COLLABORATION, AND MOSTLY PEOPLE IN MY TEAM, MOSTLY, THEY’RE USING TEAMS MORE THAN OUTLOOK. IT ALL COMES TOGETHER, AND EVEN IF YOU WANT TO USE A SHAREPOINT FOR PRESENTATION, YOU CAN INTEGRATE IT AND INTEGRATE EVERYTHING AND IT IS AMAZING. WE HAD ON TEAMS, THEY USED TO DO THESE, AND A FAVORITE LINE WAS THAT THE BEST THING WITH TEAMS, IT WAS A FANTASTIC SHAREPOINT INTERFACE WHICH IS JUST TEAMS AND YOU DON’T HAVE TO WORRY ABOUT SHAREPOINT ANYMORE. HAVING SAID THAT, THERE WAS A LOT OF ANNOUNCEMENTS THIS WEEK ON HOW WE’LL BRING SHAREPOINT A LOT CLOSER TO TEAMS AND ALL OF THE FINAL VIEWS AND EVERYTHING ELSE, WHERE PEOPLE INVESTED TIME AND ENERGY NOW END UP BEING PROJECTED TO THAT VIEW. IS THAT SOMETHING THAT WILL BE USEFUL TO YOUR COMPANIES, SOMETHING THAT WILL BE HELPFUL?>>YEAH. LET ME THINK ABOUT THAT. YEAH. I WAS WANT UP FOR THAT.>>YOU CAN SAY NO. THAT’S OKAY.>>A DECISION WHEN WE STARTED TO ROLLOUT OFFICE 365 TO OUR ORGANIZATION, WE HAD AN ON PREM DEVELOPMENT GOING ON. WE DEVELOPED OUR OWN WEB APPLICATIONS AND WEB PARTS AND ONE OF THE MAIN DECISIONS WAS WE WERE GOING TO STOP DOING THAT AS AN ORGANIZATION, WE’RE NOT ABLE TO KEEP UP THE PACE FOR ALL OF THE FEATURES THAT MICROSOFT IS ROLLING OUT FOR TEAMS AND ALL OF THE OTHER SERVICES IN OFFICE 365. WE STOPPED DEVELOPING OUR OWN STUFF AND ARE GOING STRICTLY WITH FEATURES, THE OFFICE 365 IS GIVING US.>>GREAT. THAT’S WORKING OUT FOR YOU SO FAR.>>THAT’S WORKING TO A CERTAIN AMOUNT. YEAH. WE HAVE ONE REQUIREMENT AND THAT’S FOR MEETINGS. THIS WAS A FEATURE, OUR USERS WERE SO USED TO, AND THEY REQUESTED SO OFTEN THAT WE SAID, OKAY, HOW CAN WE PROVIDE THE USER WITH THIS FEATURE AND WE TURNED OVER TO POWER APPS AND WE BUILD THE POWER APPS TO DO JUST SO AND WE CUT COSTS QUITE ON AN AMAZING SCALE AND ON THE SPEED FROM DEVELOPMENT. YEAH. LOOKING FORWARD TO DEPLOY PROBABLY NEXT MONTH OR SO. YEAH.>>GREAT. HOPE SO TOO. DO YOU WANT TO TALK ABOUT WHAT YOU’RE DOING WITH TEAMS AND HOW IT IS WORKING?>>SURE. SORRY. YEAH. SO WE’RE A MANUFACTURING COMPANY, WE’RE CURRENTLY MOVING TO TEAMS AS FAST AS WE CAN FRANKLY, JUST ABOUT ALL OF THE USERS THAT HAVE SEEN IT AND USED IT, THEY LOVE IT. PULLING US AS FAST AS WE’RE WILLING TO GO. AS FAR AS SHAREPOINT AND A LOT OF THE I WANT GRACIOUS QUESTIONS, IT SIMPLIFY THE WHOLE EXPERIENCE WHICH DOESN’T MATTER TO SOME OF US, ESPECIALLY THE POWER USERS, WHATNOT, WE’RE USED TO SHAREPOINT, WE’RE USED TO SKYPE OR OUTLOOK, WHATNOT. THE VAST MAJORITY OF THE USERS, WHICH ARE MANUFACTURING USERS, TEAMS REALLY DOES SIMPLIFY THE WHOLE EXPERIENCE WE WERE DISCUSSING NEW SKILLS, WHATNOT THAT WE NEED TO LEARN. THE END USERS HAVE TO GET TO THE FILES LIKE THEY’RE USED TO WINDOWS EXPLORER IN THIS FASHION, WHATNOT. AND THOSE THAT WANT TO DIG DEEPER, THEY FIND IT. ANOTHER INTERESTING POINT. IS IT A BIG CULTURAL CHANGE IN YOUR ORGANIZATION TO MOVE TO TEAMS AT ALL? IS IT USER EDUCATION YOU HAVE TO DO OR ANY PROCESSES YOU PUT IN PLACE TO GET PEOPLE TO REALLY DRIVE ADOPTION AND GET IT UP AND RUNNING? WHAT MIGHT THOSE BE LIKE?>>I FEEL THAT YOU’RE LOOKING AT ME?>>I’M SORRY. YOU’RE PRACTICALLY IN FRONT OF ME. YES, PLEASE. TELL US.>>YOU BROWSED ON THE QUESTION, WHAT KIND OF SKILLS THEY NEEDED TO GET TO LOOK OVER PROFICIENTLY IN TEAMS. I THINK WE HAVE FOUND THAT IT IS NOT SO MUCH WHAT THEY NEED TO LEARN, BUT WHAT THEY NEED TO UNLEARN. THEY NEED TO MOVE AWAY FROM OLD WAYS OF WORKING IN TERMS OF WHAT TOOLS THEY’RE USING. INSTEAD — BECAUSE THE TEAMS ITSELF, IT IS SO INTUITIVE AND EASY TO USE, YOU DON’T NEED TO LEARN IT, YOU DON’T NEED TO TEACH IT TO THEM ON HOW TO WORK WITH IT. IT IS REALLY COOL.>>THAT’S FANTASTIC TO HEAR. I LOVE THAT. WE HAVE THE TEACHING AS WELL.>>THEY ALL SOUND GOOD. WE DIDN’T NEED IT.>>THERE WERE A LOT OF SESSIONS HELD IN TEAMS. USERS WOULD ACTUALLY PRACTICE BEING A PART OF TEAMS AS WELL IN TEAMS MEETINGS. WE’RE STILL DOING GROUP SESSIONS SO WE HAVE PRETTY MUCH ONE GROUP SESSION EVERY DAY STILL AND IT IS AROUND 4 TO 6 MONTHS. A LOT OF GROUP SESSIONS. I WANT TO SHARE A STORY. COMING TO MICROSOFT, I HAVE BEEN AT MICROSOFT FOR A YEAR. MY PERCEPTION WAS THAT WHEN I CAME THAT EVERYONE WAS GOING TO USE TEAMS WHEN WE’RE GIVEN TEAMS BECAUSE IT WAS MICROSOFT’S PRODUCT. SO ONE OF THE THINGS THAT WAS SURPRISING FOR ME IS ADOPTION IN TRAINING AND IN GETTING USERS TO LOVE TEAMS. AND WE’RE IN USER SERVICES ENGINEERING. WE REALLY WANTED TO DO SOMETHING DIFFERENT, YOU KNOW, ABOUT ROLLING OUT A PRODUCT. WE HAVE SPENT A LOT OF TIME BUILDING THE COMMUNITY, WE HAVE OVER 600 CHAMPIONS IN OUR COMMUNITY GLOBALLY THAT HELP US ROLLOUT TEAMS, THAT HELP TRAIN ON TEAMS, NOT THAT IT IS REQUIRED. BUT JUST TO GET EVERYONE REALLY TO LOVE TEAMS BECAUSE AS WE’RE MOVING AWAY FROM SKYPE FOR USERS, IT BECAME SO IMPORTANT TO MAKE SURE THAT ALL OF THE FEATURES OF CHAT, CALLING, MEETINGS, COLLABORATION, THEY WERE EASY THERE. SO IT WAS WHAT TO USE WHEN AND IT BECAME SUPER EASY AND FLAWLESS. FOR US, WE’RE ACTUALLY GOING TO SPEND A BIT OF TIME, WE DEVELOPED TRAINING FOR USERS AND INTRODUCTIONS TO TEAMS, WE HAVE BUILT OUT TRAININGS, A BIT MORE ADVANCED IN UNDERSTANDING HOW THE STRUCTURE OF GOVERNANCE, WORKING WITH ORGANIZATIONS, WE HAVE SNACKABLE VIDEOS THAT WE HAVE CREATED AND ALL OF THESE GREAT TOOLS THAT WE HAVE BUILT ARE AVAILABLE TO OUR CUSTOMERS ALSO FOR TEAMWORK TOOL KITS THAT WE HAVE. YOU KNOW, IT WAS ACTUALLY VERY SURPRISING TO ME. I CAME FROM THE OUTSIDE, I HAD A COMPLETELY DIFFERENT EXPERIENCE COMING IN. I LOVE THE MICROSOFT PRODUCTS. THAT’S WHY WE’RE HERE. I WAS SURPRISED. IT IS A GREAT JOURNEY FOR US AS WE CONTINUE OUR ROLLOUT. YEAH. I THINK YOU WOULD BE SURPRISED. YOU KNOW, IF YOU TALK TO SOME OF THE MICROSOFT TEAMS, THEY WOULDN’T SAY THAT IT WAS EASY TO USE. WE LOVE IT. I WILL SAY, MSIT, IT IS AN AMAZING PARTNER IN ROLLING IT OUT. THE ENGINEERING TEAM, WE USE PRO EVERY DAY, WE’RE FAMILIAR WITH IT. THE AMOUNT OF FEEDBACK WE’RE GETTING FROM PEOPLE AS WE ROLLOUT, IT IS REALLY GREAT, RIGHT? WE’RE ABLE TO ADAPT THE PRODUCT AND TRY TO FIX SOME OF THOSE ISSUES AS THEY CAME UP. I EXPECT THAT HAPPENS ALL THE TIME.>>WE ALSO SPEND A LOT OF TIME IN THE ADOPTION PROCESS FOR OUR TEAMS. OF COURSE, IT IS SELF-EXPLAINING, THE APP, IT IS SELF-EXPLAINING, IT IS WORKING LIKE WHATSAPP SO EVERYBODY UNDERSTANDS, BUT THE DESKTOP APP HAS SO MANY FEATURES AND CONNECTORS AND WHEN YOU USE THEM IT IS FOR SOME PEOPLE TOO MUCH TO LEARN. WE HAVE A YOUNG APPRENTICE AND PEOPLE BARELY RETIRED, IT IS DIFFERENT, THE IT UNDERSTANDING, WE HAVE TO LEAD THEM SO WE STARTED WITH SMALL VIDEOS ABOUT ONE OR TWO MINUTES AND HOSTED ONSTREAM, OF COURSE, AND HANDOUTS, POWER USER WORKSHOPS, SO ON. THIS IS VERY IMPORTANT. IN FACT, IT IS NOT THE TECHNOLOGY TO TEACH THEM, OF COURSE THEY COULD LEARN IT, THEY HAVE TO — THEY HAVE TO AIT DON’T IT. WE HAVE TO FIND THE USE CASES FROM COLLEAGUES, HOW DO THEY WORK, WHAT OTHER PROBLEMS, DO THEY STILL USE ONE BIG EXERCISE OR DO THEY SEND EMAILS WITH ATTACHMENTS? WHAT ARE THE PAINS FROM THE COLLEAGUES? THEN FIND A SOLUTION WITH TEAMS. THIS IS REALLY FOR US THE BEST WAY TO GET TEAMS RUNNING IN THE COMPANY.>>ABSOLUTELY. DOES ANYONE ELSE HAVE — SO THERE IS A CULTURAL CHANGE THAT HAS TO TAKE PLACE WHEN YOU ADOPT A COLLABORATION TOOL. YOU KNOW, TO YOUR POINT, THOSE USE CASES, THOSE SITUATIONS IN WHICH PEOPLE WILL START USING IT, HAVE YOU ALL BEEN ABLE TO FIND SCENARIOS THAT HAVE TAKEN OFF REALLY QUICKLY OR EXAMPLES WHERE PEOPLE HAVE BEEN ABLE TO REALLY ADOPT THE TOOL AND START MAKING USE OF IT IN THE BEST WAY?>>I WOULD SAY I TRACK A LOT OF THE CONVERSATION, IT IS TALKING WITH THE DEPARTMENTS, THE DEPARTMENT MANAGER, HOW THEY WANT TO NOW REORGANIZE THEIR CONTENT, WHAT CHANNELS SHOULD THEY CREATE. OUR CUSTOMER SERVICE DEPARTMENT GLOBALLY JUMPED ON TEAMS RIGHT AWAY, THEY HAD THREE SEPARATE TEAMS, ONE FOR WARRANTY REPAIR, ONE FOR CUSTOMER CARE ISSUES, ONE FOR TECH QUESTIONS AND THEY QUICKLY KIND OF REDESIGNED THAT AND BROUGHT IT INTO ONE TEAM. HAVING THOSE ONGOING CONVERSATIONS ABOUT WHAT ARE YOUR GOALS, I KNOW YOU HAVE DONE IT LIKE THIS IN THE PAST ON SHAREPOINT, WHAT ARE OTHER CHANNELS OF COMMUNICATION, HOW DO WE TALK THROUGH HOW TO DESIGN THAT, THE TECHNOLOGY ITSELF, IT IS, YEAH, SELF-EXPLANATORY. HOW TO ORGANIZE YOUR OWN CONTENT, THAT HE IS A TOUGHER CONVERSATION TO HAVE, IT IS NOT ALWAYS OBVIOUS RIGHT AWAY JUST BY LOOKING AT THE TOOL HOW TO DO THAT.>>YEAH.>>COULD I JUST ELABORATE ON THAT?>>YES.>>WHAT WE DID, WE STARTED OUT SMALL, WE DID JUST THE BASICS AND THE TEAMS AND THE TEAMS STARTED TO USE THOSE FEATURES. EVENTUALLY, THEY DISCOVERED ALL THE CAPABILITIES THAT THEY HAD IN THE PROGRAM OR IN THE SOFTWARE. WE DIDN’T FORCE THEM INTO USING CERTAIN — LIKE ALL OF IT. THAT CERTAINLY HELPED AND THEY WERE PROFICIENT IN THE SIMPLE FACTS FIRST AND THEN MOVED ON TO THE OTHERS.>>WE HAD ONE STORY FROM OUR STORES, WHEN WE STARTED TO ROLLOUT, WE TOLD THEM IT IS A CHAT, YOU CAN CHAT WITH YOUR COLLEAGUES AND WE KNOW THAT THERE IS THE TELEPHONE FUNCTIONALITY IN THERE. THE COLLEAGUES, HOWEVER, THEY FOUND IT QUITE FAST, EVEN THOUGH WE DIDN’T REALLY TELL THEM, THEY USED THE FEATURE AS A WALKIE TALKIE, WE DIDN’T EXPECT THAT ACTUALLY. YEAH.>>WHAT WAS THE CONTEXT FOR THAT? THEY’RE OUT AND ABOUT IN STORES OR SOMETHING LIKE THAT?>>THEY WERE USING IT IN STORES LIKE SOMEBODY WAS AT FRONT AT THE REGISTER AND CAN’T GET OUT THERE BECAUSE HE’S SERVING CUSTOMERS AND THEY NEED TO TALK TO SOMEBODY IN THE WAREHOUSE AND WE PULL OUT THE TEAMS AND THEY SAY COME UP FRONT, I NEED HELP.>>THAT’S AWESOME. COOL TO HEAR THAT. IT IS REALLY INTO ET CETERA TO SEE ORGANIC USES LIKE WE CERTAINLY WOULDN’T HAVE DESIGNED IT THAT WAY ORIGINALLY, TO SEE IT PICKED UP, USED THAT WAY, IT IS REALLY EXCITING. IT IS GREAT.>>MICROSOFT ALSO TOLD US WHEN THEY LOOK AT THE UPDATE ON HOW WE USE THE FORM FUNCTIONALITY, IT SEEMED LIKE AN ERROR BECAUSE THEY COULDN’T BELIEVE THE WAY WE USE IT BECAUSE THE CAUSE, IT IS ONLY ONE DIRECTION AND ABOUT TEN SECONDS. YOU LOOK AT THE VALID DATA AND THAT’S THE WAY THEY’RE USING IT.>>IT IS OKAY TO TALK BACK –>>YEAH. YEAH.>>IT HAS TO BE ONE WAY.>>YEAH.>>SO HAS ANYONE ELSE BEEN WORKING WITH — I KNOW MICROSOFT HAS AN AREA AROUND THERE, DO YOU WANT TO TALK ABOUT WHAT THAT DEPLOYMENT HAS LOOKED LIKE?>>SURE. WE TALKED ABOUT OUR DEPLOYMENT STRATEGY. RIGHT. PART OF THAT STRATEGY, IT IS IDENTIFYING ELIGIBLE, INELIGIBLE USERS. SO HAVING THE RIGHT USERS IN THE RIGHT LOCATIONS. THERE ARE SOME INELIGIBILITY REQUIREMENTS AS YOU MAY KNOW DUE TO USERS HAVING TO BE ON-LINE, CLOUD, PST, CLOUD CALLING, CLOUD CONFERENCING, AVAILABLE IN CERTAIN COUNTRIES. FOR US, AGAIN, IDENTIFYING THE USERS, THAT ARE ELIGIBLE, ROLLING OUT THE FEATURES BY THE ORGANIZATIONS, HAVING CALLING BEING AVAILABLE TO THEM. YEAH. UNTIL WE DO, WE RELATED SIDE BY SIDE, SO WE HAVE THE ISLAND MODE WHERE WE’RE USING SKYPE FOR CALLING AND THEN WE USE TEAMS FOR COLLABORATION FOR COUNTRIES THAT DON’T HAVE IT. OTHER PEOPLE AS WE’RE MIGRATING EVERYONE AND UPGRADING TO TEAMS ONLY, THEY USE THE TEAMS CALLING FEATURES. WE LOVE IT THOUGH.>>WE’RE COMPLETE OPPOSITE. WE’RE PRETTY VANILLA. SO WE’RE ALL 100 ON-LINE. WE DON’T HAVE ANY CALLING. OTHER THAN THE ONE TO ONE CHAT IN THE MEETING SO BASIC AND EASY FOR US, YOU HIT IT, IT WORKS.>>FOLKS, I DON’T KNOW, WHAT DEPLOYMENTS LOOK LIKE EXACTLY, ARE YOU USING THE MEETING CAPABILITY IN ADDITION TO THE COLLABORATION IN THE CHAT? HOW IS THAT WORKING OUT? IS THAT — I STILL HAVE THE MIC? AM I TO ANSWER? S YOU SHOULD ANSWER THAT QUESTION! THE MEDIA EXPERIENCE, FAR SUPERIOR, THE QUALITY, VIDEO QUALITY, THE ENTIRE EXPERIENCE FOR OUR COMPANY, IT HAS FASTLY IMPROVED. WE HAVE DONE A LOT OF VIDEO MEETINGS ON PURPOSE, WE’RE GEOGRAPHICALLY DISPERSED. IT IS THE WAY WE BUILD RELATIONSHIPS AMONG OUR TEAM SO OUR LEADERSHIP, ONCE TEAMS CAME OUT AND WE SAW THE DIFFERENCE BETWEEN TEAMS AND THE LITTLE TINY SKYPE, IT WAS AMAZING.>>I REPRESENT A PROGRAM WITHIN OUR COMPANY THAT CONSISTS OF 200 INDIVIDUALS SPREADING TO 20 ODD TEAMS. FOR US TO BE ABLE TO COMMUNICATE ON THREE DIFFERENT SIDES, TWO ON THE WEST COAST OF SWEDEN, ANOTHER IN THE MAIN OFFICE ON THE EAST COAST AND WHAT WE HAVE DONE, WE HAVE ESTABLISHED A CONCEPT WHICH WE’LL CALL SPEAKERS CORNER, AND WE HAVE — WE HAVE A CORNER IN OUR OFFICE IN THE WEST COAST WHERE WE BROADCAST TO OTHER OFFICES USING TEAMS. OF COURSE, TO ANYONE THAT ISN’T ABLE TO BE IN THE ROOM AND WE USE THE RECORDING SESSIONS SO THAT IF YOU’RE NOT ABLE AT THAT SPECIFIC MOMENT YOU CAN WATCH IT LATER AND SO ON. THE CHAT IS USED TO DISTRIBUTE QUESTIONS FROM THOSE THAT AREN’T IN THE ROOM AND IT IS WORKING BEAUTIFULLY. WE DIDN’T REALLY HAVE A TEMPLATE FOR HOW TO USE THAT WIKI. WE CAME UP WITH IT ON OUR OWN AND BASICALLY FROM TEAMS WE CREATED THIS SPEAKER’S CORNER CONCEPT.>>HOW DOES THAT — WHAT’S THAT EVEN? SPEAKER’S CORNER, IT IS JUST OPEN ALL THE TIME? PEOPLE CAN COME IN? IS IT THAT YOU’RE USING IT AS A BROADCASTING INFORMATION ACROSS THE COMPANY?>>THE ORIGINAL IDEA, IT WAS GOING TO BE AN OPEN MIC SESSION SO THAT YOU JUST TURN IT ON AND ANYONE COULD WALK UP THERE AND PICK UP THE MIC AND START DOING A DEMO OR JUST TELLING SOMEONE ABOUT THE NEWS AND ALSO TO WORK AS A COMMUNICATION BETWEEN DIFFERENT OFFICES WITHOUT HAVING TO CALL SOMEONE. WHAT WE NOTICED, YOU STILL NEED TO INVITE PEOPLE TO THE SESSION TO GET A SOLID AMOUNT OF SPECTATORS. WE LATER ON, WE DECIDED THAT WE WERE GOING TO HAVE PLANNED SESSIONS. WE MET UP ONCE EVERY THREE MONTHS, ALL OF US, ALL OF US IN THE SESSIONS, AND IF WE’RE GOING TO DO THAT AND THEN DO THE STUFF WE NEEDED TO DO IN THE BIG ROOM SESSIONS, THEN WE HAVE TO BE THERE FOR THREE, FOUR DAYS. SO WHAT WE HAVE DONE NOW, WE HAVE LEADING UP TO THE BIG ROOM, WE HAVE 10 SPEAKER CORNER SESSIONS WHERE WE GO THROUGH THE DETAILS THAT THEY NEED TO KNOW BEFORE THEY COME TO THE EVENT IS LATER ON. IT IS A SERIES OF TEAMS — TEAM MEETINGS WE HAVE.>>IT IS A SERIES OF EVENTS YOU’RE PUTTING ON AND GETTING PEOPLE TO SIGN IN AND CATCHING UP ON. THAT’S REALLY COOL.>>YEAH. ALL OF THE OTHER — AND ON THE OTHER SITES, YOU HAVE A MAIN SCREEN WHERE THEY’RE WATCHING IT ON THE CLIENT COMPUTER.>>THAT’S A CREATIVE USE OF TEAMS. I HAVE OTHER PEOPLE, HAVE THEY ADOPTED IT IN IN OTHER WAYS THAT ARE UNIQUE, MAYBE NOT EXPECTED?>>WE WERE NEVER USING SKYPE BROADCAST BEFORE. WHEN THE TEAM LIVE EVENTS CAME AVAILABLE THREE MONTHS AGO WE STARTED TO ADOPT THAT AND WAS ABLE TO CONVINCE SOME OF THE LEADERS THAT WERE SPEAKING AT THOSE EVENTS WE WANT TO HAVE THIS AVAILABLE AS A RECORDING THAT SOMEONE IN ANOTHER COUNTRY, ANOTHER TIME ZONE COULD WATCH AT A DIFFERENT TIME. IS THAT OKAY? WE ACTUALLY GOT THE OKAY TO DO THAT. WE HAVE BEEN HAVING PRETTY GOOD SUCCESS IN THE LAST FEW MONTHS HAVING ENGINEERING AND IT WITH ALL-TEAM MEETINGS HOSTED ON LIVE EVENTS, THAT’S A GOOD SUCCESS.>>YOU HAVE BEEN USING ALL OF THE COOL FEATURES WITH THE PRODUCERS, PRESENTERS, ABLE TO MIX UP THE VIDEOS?>>YOU HOST IT IN A LARGE CONFERENCE ROOM, WE DO DRY RUNS WITH THE PRESENTERS AND UNDERSTAND THE TECHNOLOGY OF IT AND WHERE IS THE AUDIO STRESS COMING FROM, I DON’T KNOW IF YOU WANT TO PLAY A HAD VIDEO, PEOPLE ABLE TO HEAR IT REMOTELY AND IN THE ROOM? THERE IS TECHNICAL ISSUES TO WORK THROUGH ON THAT. IT IS DOABLE. IT IS WORKING.>>IT IS IN PREVIEW. WE’RE CERTAINLY, YOU KNOW, WORKING ON IT, IMPROVING AS WE GO. I’M EXCITED ABOUT THE ABILITY TO REACH 10,000 PEOPLE IN A SINGLE BROADCAST. ITS COOL AND ROUNDS OUT THE ENTIRE MEETING EXPERIENCE. LET’S SEE, LET’S ASK A FEW MORE QUESTIONS. IT IS REALLY OFF SCRIPT. CAROL, WERE THERE ANY OTHER CONSIDERATIONS THAT YOU HAD AS YOU KIND OF PLANNED TO GO TO TEAMS? LOOKING TO TRANSITION THE COMPANY TO TEAMS? THIS HAS BEEN A PROJECT THAT’S BEEN GOING ON FOR QUITE SOME TIME. WE’RE STILL IN IT. THE CONSIDERATIONS ARE ALWAYS CHANGING AS WE ROLL ALONG WITH THE PRODUCT, THAT’S ONE THING THAT’S CHALLENGING AND I DON’T MEAN CHALLENGING IN A NEGATIVE WAY HOW PEOPLE USUALLY SAY CHALLENGING. IT IS REALLY CHALLENGING THAT — AND EXCITING THAT THE PRODUCT IS ALWAYS CHANGING. THERE IS ALWAYS NEW FEATURES, NEW THINGS TO BE CONSIDERING IN ROLLING OUT TO OUR END USERS AND NEW THINGS FOR US TO BE LEARNING. I DID WANT TO TOUCH ON JUST A PERSONAL NOTE THAT I COME FROM A PRETTY OLD FASHION SHOP WORLD, VERY SILOED, VERY TELOPHONY ORIENTED, VOIP WAS A BIG CHALLENGE, GETTING IN THAT WORLD. IT IS A CHALLENGE FOR ME TO LEARN ABOUT A WHOLE NEW WORLD WHERE NOW I’M TOUCHING ON AD, AZURE, DESKTOP ENGINEERING, HEADSETS ALWAYS, BUT SUCH A NEW WORLD AND I HAVE STARTED RELYING ON THINGS LIKE MICROSOFT MECHANICS, PODCASTS, YOU KNOW, LEARNING FROM COLLEAGUES, CURTIS IS A GREAT RESOURCE. IT HAS BEEN A REAL JOURNEY FROM AN IT PERSPECTIVE FOR ME AS WELL. I WAS A LITTLE RAMBLING BUT –>>THAT’S GREAT.>>WE HAVE THE SAME EXPERIENCE. NORMALLY, BEFORE OFFICE 365 WE HAVE A NEW VERSION OF SHARE POINT, A NEW VERSION OF OFFICE, WITH THE OFFICE CLIENT AND THEN WE MADE A PROJECT ROLLOUT ON THE CLIENT AND THAT’S IT FOR THE NEXT THREE YEARS. SOME BACK FIXERS, THAT’S IT. NOW MICROSOFT HAS THIS EVERGREEN THING, EVERY — EVERY FOUR WEEKS, EVERY TWO WEEKS, EVERY DAY SOME THINGS ARE COMING, AND WE’RE NOT FINDING ONE SINGLE PLACE WHERE WE FIND ALL OF THE UPDATES AND WHEN THEY’RE COMING. WHEN THEY’RE COMING, WE GET A MESSAGE AND OUR ADMIN CENTERS, WE’RE STARTING TO ROLLOUT AND WE DON’T KNOW WHEN THIS UPDATE IS GOING TO FINALLY REACH OUR TENANT AND THIS IS ONE BIG PROBLEM THAT MICROSOFT COULD BE A LITTLE BIT MORE TRANSPARENT FOR THE CUSTOMER, AND THEN BECAUSE OF THE MASSIVE NEW FEATURES, WE HAVE TO MONITOR IT AND TO DECIDE IS THIS FEATURE VALUABLE FOR US? CAN WE TURN IT OFF? IS THIS FEATURE SOMETHING INTERESTING FOR SECURITY OR FOR THE GDPR OR SOMETHING LIKE THAT? WE HAVE A LOT TO DO TO MONITOR THESE, THIS IS A SELF-EXPLAINING FEATURE, IS THERE A GREEN BUTTON IN SHAREPOINT, DOESN’T MATTER, BUT FOR STUDENTS, IT IS COMPLETELY NEW AND WE HAVE TO UPDATE OUR VIDEOS IN TIME, WE HAVE TO HAVE A NEW ROUND FOR POINTS OF WORKSHOPS, SO ON. THIS IS REALLY NOT A PROBLEM BUT IT IS A CHALLENGE. THANK YOU.>>THE TEAMS, IT IS AN ENTIRELY DIFFERENT EMPLOYMENT MODEL THAN WHAT MICROSOFT HAS TRADITIONALLY OFFERED, BUT WE’RE ROLLING OUT BUILDS EVERY TWO WEEKS, IT IS COMING OUT, A LOT OF THE FEATURES, FIXES, IT IS HIGH VELOCITY AND I IMAGINE THAT IT IS REALLY CHALLENGING. I WOULD LOVE TO HEAR FROM PEOPLE HOW CHALLENGING IT IS AND BECAUSE I NEED TO BE ABLE TO RELAY THAT TO PEOPLE AND ALSO LIKE HOW DO YOU OVERCOME THAT? WHAT WOULD BE HELPFUL TO YOU FROM MICROSOFT –>>YOU FORGOT THE CHERRY TOP ON THE CHALLENGES. WE’RE TALKING ABOUT THE APP STORES FROM IOS AND ANDROID. THEY HAVE DIFFERENT ROLLOUT PHASES AS WELL. IT GETS COMPLICATED.>>YES. WHEN WE FIRST LOOKED AT TEAMS FROM A TECHNICAL STANDPOINT, IT WAS OUR CLIENT THAT PUSHED BACK THE HARDEST. I THINK ON BEHALF OF THE NETWORK TEAM BECAUSE OF THE APPROACH TO UPDATING THE CLIENT. I DON’T THINK THERE IS AN EASY ANSWER. WE’RE PUSHING EVERYTHING — PUSHING THE CLIENT TO EVERY DESKTOP, BUT ONCE AGAIN TO UPDATE, THEY’RE GOING TO THE INTERNET. I THINK STILL IT IS ULTIMATELY A CONCERN. AT LEAST WHAT WE FOUND, IT IS THE VAST MAJORITY — IT IS WORTH IT AT THIS POINT KNOWING, YOU KNOW, WHETHER IT IS A MONTH, TWO MONTHS, WHATEVER, SOMETHING THAT WILL EVOLVE AND BE ABLE TO CONTROL IT A LITTLE BIT MORE AND WE DON’T WANT THIS TO HOLD US BACK FROM A DEPLOYMENT STANDPOINT BECAUSE WE VALUE THE TOOL ENOUGH THAT WE THOUGHT IT WOULD IMPROVE COLLABORATION AND CUSTOMER EXPERIENCE AND WHATNOT THAT WE DECIDED HEY, LET’S DO THIS ANYWAY. WE DID THE INITIAL PUSH OUT TO THE DESKTOPS, AND THEN WE’LL JUST DEAL WITH A LITTLE BIT OF PAIN FOR ULTIMATELY A BETTER USER EXPERIENCE.>>IT HAS BEEN FROM AN ENGINEERING STANDPOINT, WORKING WITH THE TEAM, IT HAS BEEN TRANSFORMATIONAL TOO, OUR ABILITY TO RESPOND TO THE CUSTOMER. IT USED TO BE — I WORKED ON SKYPE FOR BUSINESS FOR A LITTLE WHILE AND WE HAD A FEATURE, IT WAS CONSULTING TRANSFER, THEY WERE DEVELOPING, AND THIS WAS A HUGE ASK FROM THE FIELD. PEOPLE REALLY, REALLY WANTED THAT FEATURE. IT TOOK US A QUARTER TO GO DEVELOP IT, AND THEN IT WOULD TAKE US A QUARTER TO GET IT SORT OF THROUGH WHAT WE DESIGN FIRST, COLLECT THE REQUIREMENTS, EVERYTHING ELSE, WE DO ANOTHER QUARTER OF WORK TO GET THE DEVELOPMENT DONE AND THEN WE PUT IT INTO THE OFFICE RELEASE TRAINING AND THEN SIX MONTHS LATER IT POPS OUT AND EVERYBODY WOULD EVENTUALLY GET IT. IT IS LIKE A YEAR GOES BY AND THE FEATURES BEING DEVELOPED AND SO IT HAS BEEN TRANSFORMATIONAL BEING ABLE TO GET A RESPONSE AND ACT ON IT AND HAVE IT SHIPPED QUICKLY. IT IS SUCH AN AGILE WAY, IT IS HOPEFULLY ON PRODUCT, ON AVERAGE, IT IS GOOD FOR THE CUSTOMERS TOO. WE TRY TO BE RESPONSIVE. THAT’S JUST ME. YOU DON’T WANT TO HEAR ABOUT ME. LET’S TALK ABOUT OTHER THINGS. ANOTHER THING, OTHER COMPANIES, MAYBE WE COVERED THIS A LITTLE BIT ALREADY AND MAYBE ITS TIME TO OPEN UP ON THE MICS. IF YOU WERE TO GIVE ONE WORD ADVICE TO ANOTHER AND I WOULD LOVE TO — HOW THEY THINK ABOUT TRANSFERRING THEIR CURRENT WORKLOAD FROM MFSB INTO TEAMS, WHAT WOULD THAT KEY PIECE OF ADVICE BE TO THEM?>>I’LL GO FIRST SINCE I HAVE THE MIC. YOU GO? NO. ALL RIGHT. PLAN BUT DON’T OVER PLAN. NO PLAN WILL BE PERFECT. RIGHT. DON’T WAIT. THE TOOL’S AMAZING.>>CHANGE MANAGEMENT, THINK ABOUT IT AS A COMPANY. WE ALL UNDERESTIMATE HOW MUCH PEOPLE HATE CHANGE, DON’T LIKE CHANGE, DON’T WANT TO ENGAGE IN CHANGE WHEN TRYING TO DO THEIR DAY JOB. ULTIMATELY THIS WILL MAKE THEIR LIVES EASIER. I’M A BIG BELIEVER IN THAT. IT WILL TAKE TIME TO CONVINCE PEOPLE.>>I SAY ALSO CHANGE. WE HAVE A SLOGAN IT SOUNDS LIKE, THE SPEED OF CHANGE MUST ALWAYS BE LOWER THAN THE SPEED OF ADOPTION. MANY OF OUR COLLEAGUES DO NOT WANT TO USE A NEW TOOL. THEY WANT TO DO THEIR JOB . THEY NEED TO DO THEIR JOB AND GET THE JOBS DONE. THAT’S — TEAMS IS NOT THE ONLY NEW TOOL IN THE DIGITAL TRANSFORMATION. SAP, SOMETHING, EVERY TIME WE HAVE NEW UPDATES AND THERE IS SO MUCH TECHNOLOGY THEY HAVE TO WORK WITH. TEAMS AND OFFICE 365, IT IS ONLY ONE PART OF THE WHOLE. WE HAVE TO SOMETIMES SLOW DOWN A LITTLE BIT AND SPEND MORE TIME IN INFORMATION AND THIS IS AN INFORMATION PROCESS. I WOULD CONSULT THE TECHNICAL PARTS OF THE TEAM, FOR ME, IT IS THE TECHNICAL PARTS OF THE FOUNDATION, WHERE YOU GET IT STRAIGHT. FIRST WOULD BE CHECK THE SYSTEM, SEE IF IT IS WORKING, YOU HAVE THE MULTIFACTOR AUTHENTICATION GOING FOR YOU. ALSO THE SINGLE SIGN ON WITH THE DEVICES, THE USERS THAT THEY’RE WORKING WITH. THE OTHERS, IT IS ACTUALLY A DEVICE, THAT YOUR DEVICE MANAGEMENT IS SET UP THAT YOU CAN KEEP TRACK OF THE DEVICES AND ON THE OTHER HAND THAT THE DEVICES THAT YOU’RE ACTUALLY USING ARE CAPABLE TO RUN THE SOFTWARE YOU’RE DEPLOYING ON THERE. THE THIRD THING, PROBABLY THE MOST IMPORTANT, WHAT I HAVE HEARD, THE STATEMENT, YOU JUST MADE, THE NETWORK. IN THE PAST, NETWORK, IT WAS ALSO THE DEPARTMENT THAT KEEPS SECURITY UNDER THE LOT BECAUSE IN THE PAST 30 YEARS WE HAD ALL THE COMPANIES WITH THIS SETUP WITH EVERYTHING SAFE, NICE AND COZY AND BAD INTERNET OUT THERE. THE RULES DON’T JUST WORK ANYMORE. WE HAVE TO TRUST THE ARCHITECTURE GOING ON BECAUSE ALL OF THE IS SERVICES WERE ACCESSING AND ACTUALLY NOT IN OUR NETWORK ANYMORE. WITH HE HAVE TO MAKE THE SERVICES, THAT IT IS SECURED. THIS COULD TOTALLY CHANGE THE MINDSET AND WOULD TAKE TIME. CHALLENGES FOR THE IT GUYS, YOU WILL GET THERE. I WOULD RECOMMEND TO GET THE BASICS RIGHT FIRST BEFORE YOU GET STARTED WITH THE MANAGEMENT NETWORK. EVERYTHING SAID BEFORE. ALSO DON’T WAIT TOO LONG. OTHERWISE THEY WILL FIND OTHER TOOLS. FROM A USER PERSPECTIVE, KEEP IT OPEN, SOONER THAN YOU THINK, YOU’LL HAVE A HAD CRITICAL MASS ANYWAY, EVENTUALLY NO WITH ONE WILL STAY WITH THE OELED SOLUTION YOU HAD WITH THE SLACK.>>I WOULD SAY COLLABORATE. YOU KNOW, YOU REALLY START ESPECIALLY THE IT WORLD DEPLOYING SKYPE AND IT WAS A BIT DIFFERENT WITH COLLABORATION. THIS IS A WHOLE NEW LEVEL OF COLLABORATION, REALLY UNDERSTANDING WHO YOU’RE WORKING WITH IN THE ORGANIZATIONS. THAT’S KIND OF — IT IS REALLY OPENING UP THAT COMMUNICATION BACK AND FORTH BETWEEN THE IT ESPECIALLY FOR IT AND BACK TO YOUR END USERS. SO ONE TECHNICAL, ONE NON-TECHNICAL. FROM THE TECH IN ANY CAL SIDE, MAKE SURE YOU GET.THE BITS ON EVERY MAC AND PC. SKYPE WILL INSTALL AUTOMATICALLY WITH OFFICE PRO PLUS, THERE ARE WAYS TO CONFIGURE DOWNLOADING TO TEAMS. GETTING THAT DEPLOYMENT, WE DID IT SO THAT WHEN THE PC BOOTS UP, IT WILL LAUNCH TEAMS AND THEY’RE GOING TO KNOW THAT THEY HAVE IT ON THE PC. THE SECOND THING, THAT CAROL TALKED ABOUT, GET THE CHAMPIONS, IDENTIFY CHAMPIONS IN THE BUSINESS THAT YOU CAN WORK WITH ONE ON ONE, SIT DOWN, WALK THEM THROUGH THE PRODUCT, GET THEM TO BUY IN, GET THEM TO SEE HOW THEY CAN USE IT IN THEIR AREA AND THAT REALLY DROVE ORGANIC GROWTH FOR US MORE THAN ANYTHING. HAVING PEOPLE BUY IN TO — THEY’LL BE GAINING ADVANTAGES BY USING THIS PRODUCT THAT ARE DESKTOP SHARING WITH MAC, FILE SHARING LIKE THEY NEVER HAD BEFORE, MAYBE THEY’RE HAVING IT IN AN OLD VERSION WITH WINDOWS WITH WITH AN OUTDATED ONE CLIENT DRIVE, WHO KNOWS WHAT, BUT THEY HAVE THE UPDATED SOFTWARE.>>AS FAR AS FOR US, I THINK YOU ALL DID A GREAT JOB TOUCHING ON EVERYTHING, VALUE PROPOSITION, VERY, VERY IMPORTANT. MAKING HAD SURE THAT YOUR USERS UNDERSTAND THE VALUE. FOR US, IT WAS ALL ABOUT THE END USER, TRYING TO HAVE THEM TRY ANOTHER TOOL. HOW DOES THIS IMPACT MY PRODUCTIVITY, HOW DOES IT MAKE THE DAY-TO-DAY BETTER, THAT WAS REALLY IMPORTANT TO US. PROGRESS, NOT PERFECTION, THAT’S SOMETHING THAT WE’RE ALL LEARNING TODAY. WE WORK SO CLOSELY, WE’RE FORTUNATE THAT WE WORK CLOSELY WITH THE PRODUCT ENGINEERS AND WE LOVE THE AGILE METHODOLOGY THAT WE’RE USING BECAUSE WE REALLY SEE THE VALUE. WE WORK WITH THEM AND FIND BUGS, WE’RE EARLY ADAPTORS AND THEY HELP TO DEPLOY IT. FOR US, THAT’S AMAZING. TO ME, THAT’S THE MOST POWERFUL THING AND THIRDLY, IT IS JUST ABOUT SIMPLIFYING THE WHOLE EXPERIENCE FOR THE USER. WE TALK ABOUT THESE GOALS THAT WE HAVE AND MAKING IT A SIMPLE EXPERIENCE SO THAT IT IS INTUITIVE, JUST LIKE IT IS INTUITIVE FOR YOU TO PICK UP A PHONE, IT IS TEAMS IN IT, IT JUST BECOMES NATURAL. LET’S USE IT AS A WALKIE TALKIE, LET’S USE IT FOR THIS. WHATEVER IS NATURAL TO THE USER, THAT’S WHAT MAKES IT POWERFUL. THAT’S WHAT I THINK IS IMPORTANT FOR US. ONE OTHER TIP-IN THE DATA. IF YOU ENCOURAGE THEM TO USE MOBILE, USING IT, INSTALLING ON THE PHONE, IT IS A STICKY, FAST ADOPTION AS WELL. IT IS A REALLY GREAT WAY OF GETTING MORE ENGAGEMENT AND GETTING PEOPLE USING IT ON A DAY-TO-DAY BASIS. IT IS ALL RIGHT THERE. WE HAVE SOME TIME LEFT. I WOULD LOVE TO OPEN IT UP TO FOLKS WHO ARE HERE. WE HAVE MICS. PLEASE COME ON UP, ASK SOME QUESTIONS. DO ANY OF YOU USE YAMMER AND WHAT IS THE CHALLENGES FOR COMMUNICATION, GIVING PEOPLE WHAT TO USE WHEN? PRIVATE YAMMER GROUPS VERSUS TEAMS? FEELS LIKE A BIG PANDORA BOX TO ME.>>WE DO. WE USE YAMMER, THAT’S THE FIRST TOOL WE INTRODUCED IN OUR COMPANY. THEN LATER ON WE — IN THE BEGINNING, WE DID NOT KNOW WHAT TEAMS REALLY IS. THEN WE HEARD THE QUESTIONS AND WHEN YOU BROWSE THE INTERNET, YOU WILL FIND A LOT OF COMPANIES WHO MAKE FANCY DECISION TREES AND BAR CHARTS AND WHEN TO USE WHAT, WHEN YOU ASKS MICROSOFT, NORMALLY YOU GET THE ANSWER IT DEPENDS OR THEY’RE TALKING ABOUT INTERLOOPS AND OUTER LOOPS. FOR AN IT GUY, NORMALLY THEY UNDERSTAND. 80 OF OUR COLLEAGUES DO NOT UNDERSTAND THIS. WE FOUND A WAY TO EXPLAIN HOW TO USE IT WITH USE CASES OUR CUSTOMER WOULD UNDERSTAND AND WE MADE A SIMPLE 2-MINUTE VIDEO ABOUT IT. WE EXPLAINED WHEN YOU’RE IN THE PRODUCT TEAM AND YOU WANT TO TALK ABOUT — SAY SOMETHING WITHOUT THE LOOP IN YAMMER, FEEDBACK, WHATEVER, YOU TALK AND COMMUNICATE WITH COLLEAGUES YOU EVEN DON’T KNOW, BUT WHEN YOU’RE IN A SMALL TEAM YOU WORK TOGETHER AND YOU KNOW THE TEAM, YOU HAVE A FASTER CONVERSATION AND YOU USE TEAMS. FOR US, IT WORKED REALLY GOOD TO JUST MAKE A LITTLE VIDEO AND NOT LONG DOCUMENTATION OR — IN FACT, REALLY IT DEPENDS HOW YOU WANT TO WORK. SOME COLLEAGUES JUST NEED MORE GUIDANCE.>>ANOTHER QUESTION AND COMMENT. THE EASIEST WAY TO EXPLAIN IT, ONE DRIVE IS ME, TEAMS IS US, YAMMER, SHAREPOINT, IT IS EVERYONE. IT IS THE EASIEST WAY TO EXPLAIN IT. YOU GET OUT OF THE CONVERSATION WITHIN TWO SECONDS. THE OTHER THING, SO A CREATIVE WAY WE USED TEAMS IS A LIVE CHARITY AUCTION THAT JUST HAPPENED LAST WEEK. WE HAD OUR ENTIRE NEW YORK OFFICE, THEY DID IT, THEY RAISED 20 IT,000 FOR CHARITY WITH THE TEAM MEETING AND A TEAM AND PUBLIC TEAM. WHAT ARE SOME OF THE CREATIVE WAYS YOU HAVE USED TEAMS? THIS MAY BE A CANDIDATE FOR YAMMER, WE HAD STARTED PETS OF IT. IACHI, WE HAVE TEAMS FOR PETS AND EVEN THOUGH I DON’T HAVE A PET, I’M THERE EVERY DAY BECAUSE OF THE STUFF PEOPLE PUT OUT THERE, THE COMMENTS THEY MAKE, IT IS HYSTERICAL. WHEN YOU DO THIS WITH MICROSOFT PODCAST ABOUT TEAM ADOPTIONS, YOU DO TALK ABOUT THINGS LIKE UNIQUE OPPORTUNITIES TO USE TEAMS, THAT THAT’S A GREAT OPPORTUNITY, THINGS LIKE PETS, ANYTHING THAT GETS PEOPLE TALKING IS A GREAT WAY TO PROMOTE ADOPTION.>>THE CUSTOMER SERVICE TEAM, THEY HAVE A LOT OF UNDER 25-YEAR-OLD EMPLOYEES. THE MEMES AND GIFTS WERE FLOWING EVERYWHERE AND THE MANAGERS SAW THAT THE BUSINESS VALUE WAS A LITTLE QUESTIONABLE ON SOME OF THAT. THEY CREATED A CHANNEL JUST CALLED MEMEATROPOLIS AND THE HAPPY BIRTHDAYS GO, THAT BRINGS THE FUN RESPONSES INTO A PLACE THAT, YOU KNOW, COLLAPSED THE NOISE IN ONE AREA.>>THAT’S SO COOL. I LOVE TO HEAR THE FACT THATS IT NOT ONLY JUST A COMMUNICATION TOOL BUT YOU’RE BUILDING CULTURE AT THE SAME TIME.>>THAT TEAM HAS 75, 80 PEOPLE ON IT. THE NATURE OF THE CONVERSATION CAN’T BE MAYBE AS INTERPERSONAL AS A DEPARTMENT OF 5, 6 PEOPLE. THEY NEEDED TO MAKE IT MORE PROFESSIONAL AND THAT’S THE WAY THEY DID IT.>>REALLY DON’T UNDERESTIMATE THE POSSIBILITY TO USE GIFTS AND STICKERS. PEOPLE LOVE IT! IT IS COMING UP IN EVERY CONVERSATION.>>MAYBE NOT AS EXCITING AS MEMETROPOLIS, BUT AS OUR TEAMS BECAME MORE GLOBALLY DISPERSED, THEY REALLY USE IT AS THEIR POD TO FIND EVERYBODY, EVERYBODY JUST WORKED IN THE SAME CORNER OF THE OFFICE, WHATNOT. A COLLEAGUE USED A GENERAL CHANNEL FOR THE WATER COOLER TALK, ITS THE MEMES, GIFTS, THE HAPPY BIRTHDAYS, AND THEY USED OTHER CHANNELS FOR MORE SERIOUS CONVERSATIONS.>>OR ON PREM, ANYONE THAT STARTED ON PREM, I HAVEN’T HEARD EXCHANGE MENTIONED REALLY AT ALL. DID EXCHANGE CAUSE ANY ISSUES, SLOW YOU DOWN, ANYTHING LIKE THAT?>>I’M THE ONLY ONE! WE HAD A GREAT ISSUE WITH EXCHANGE. EXCHANGE, IT IS THE LAST TOOL. WE’RE MOVING TO THE CLOUD. EXCHANGE CONNECTS EVERYTHING IN A SPECIAL WAY IN THE OFFICE 365 TOOLBOX. WE SHOULD HAVE STARTED WITH EXCHANGE BECAUSE IT TOOK SO LONG TO PUT ALL THE MAILBOXES ON-LINE WITH ALL OF THE DEPENDCIES TO OTHER SYSTEMS AND WHEN WE’RE NEARLY FINISHED WITH OUR COMPLETE ROLLOUT TO THE CLOUD, EXCHANGE, IT IS STILL MISSING. THE NEXT STEP FOR US, IT IS FOR THE FRONTLINE WORKERS, THEY GET FOR THE FIRST TIME THE PERSONALIZED MAILBOX AND WE MIGRATE FROM DESKTOP WORKERS, THE MAILBOXES, AND THEN WHEN EVERYTHING IS IN THE CLOUD, IT REALLY FITS TOGETHER. THE MOST ISSUES NOT COMING FROM EXCHANGE ITSELF BECAUSE IT COMES FROM THE MISSING EXCHANGE ON-LINE.>>WE HAVE A HYBRID SET UP. IT IS ALREADY HYBRID. EVEN IF IT IS — EVEN IF YOU HAVE THIS SETUP, YOU HAVE TO DEAL WITH THIS SPECIAL SITUATION. WHAT YOU PROBABLY WANT TO DO WHEN YOU MOVE TO THE CLOUD IS MOVE THE MAILBOXES FIRST, MOVE EXCHANGE FIRST AND THEN ROLLOUT ALL OTHER SERVICES. IT DEPENDS ON THE SIZE OF THE ORGANIZATION. FOR US, IF YOU CHOOSE THIS WAY, IT IS GOING ON THE PACE, HOW DO WE ROLLOUT THE TOOLS BECAUSE EXCHANGES ARE CAUSING FOR US SO MUCH TROUBLE BECAUSE IT IS SO DEEPLY INTEGRATED INTO EVERY SINGLE ON PREM SYSTEM WE’RE RUNNING. THAT’S QUITE A FEW. WE REALLY ARE GOING ON THE LONG-TERM HERE. WE DECIDED WE’RE GOING TO DO THIS ONE LAST, WE KNEW THAT THIS WOULD TAKE US THE LONGEST AND WE DIDN’T WANT THE USERS TO WAIT UNTIL YOU GOT ALL OF THE TECHNICAL ISSUES DONE. WE DECIDED, YES, WE’LL KEEP GOING AND EVERYTHING THAT WE’RE ABLE TO KEEP DOING, THEY MAY NOT HARNESS ALL FUTURES. OUR COMPANY SELLS INSURANCE, WE HAVE A LOT OF ENTITIES, COMPANIES THAT WE WORK WITH THAT RESELL THE SERVICES. EVER SINCE WE WENT TO OPEN FEDERATION THREE YEARS AGO, IT BECAME THE PSEUDO STANDARD FOR SUPPORT WITH THOSE OUTSIDE ENTITIES.DO ANY OF YOU HAVE USE CASES AROUND EXTERNAL COMMUNICATIONS AND HOW DO YOU OVERCOME THAT?>>WE’RE OPEN FEDERATION AS WELL AND WE BROADCAST INTO TEAMS. I THINK THERE IS STILL SOME LISTENINGS ABOUT WHETHER THEY CAN BOOK A MEETING, SOMETHING LIKE THAT, BUT IT IS WORKING FAIRLY WELL. WE’RE NOT DOING ACTIVE SUPPORT FOR OUR DEALER NETWORK THROUGH THAT PLATFORM. THAT’S NOT SOMETHING — WE HAVE A POINT OF SALE SYSTEM WE SELL. THEY HAVE THEIR OWN TOOLS FOR THAT.>>OUTSIDE OF CONFERENCES, SIMPLE IM SESSIONS.>>THIS IS OUR WEB SHARING COMPANY WORKING WITH A FIRMWARE DEVELOPER. SO WE BROUGHT IN FOUR INDIVIDUALS FROM THAT COMPANY AND THEY WERE ABLE TO LA BE COLLABORATE ON THAT.>>MAYBE I MISUNDERSTOOD, WE HAVE TO STAY IN SKYPE FOR BUSINESS BECAUSE FEDERATION DOESN’T WORK INSIDE OF TEAMS.>>FEDERATION SHOULD WORK IN TEAMS. IT SHOULD WORK CERTAINLY TEAMS ON-LINE AND THEN ALSO TEAMS TO — TEAMS OR TEAMS TO SKYPE?>>TEAMS TO SKYPE FOR BUSINESS ON-LINE AND ALSO TEAMS TO SKYPE FOR BUSINESS ON PREM. THE ONLY THING MISSING FOR FEDERATION RIGHT NOW IS PRESENCE BETWEEN SHARED PRESENCE BETWEEN TEAMS AND SKYPE FOR BUSINESS ON PREM. THAT’S COMING.>>WHAT ABOUT XMPP ? GOVERNANCE, HOW DO YOU PREVENT TEAM SPRAWL SO THAT USERS ARE A MEMBER OF SO MANY TEAMS THAT THEY BECOME FRUSTRATED TO EVEN USE IT.>>SERVICE, CARRY AS MANY TEAMS AS YOU WANT. WE DID PUBLISH AND MAKE IT WELL-KNOWN TO THE CHAMPIONS IN OUR STANDARDS DOCUMENT. THAT HELPS. THEN WE IDENTIFY THEM, WE HAVE RENAMED SOME TEAMS. I DIDN’T WANT TO GET IN THE WAY. IF SOMEONE WANTS TO SPIN UP A TEAM TO SHARE, SHARE CONVERSATION, SHARE FILES, I WANT THEM TO GO AND MOVE AS FAST AS THEY CAN AND NOT HAVE THE BARRIER TO SUBMIT A FORM AND WAIT FOR IT AND HELP DESK AS YOU DO SOMETHING. THAT’S A CHOICE THAT YOU MADE. THERE ARE CONTROLS AND WE TALKED ABOUT THEM IN LOT OF SESSIONS TO PRE FACE A TEAM WITH A PREFIX, IF YOU WANT, THE OFFICE 365 GROUPS CAN HAVE THAT, YOU CONTROL THE CREATION AND MARK THAT DOWN AND THAT’S SOMETHING THAT YOU WANT, WE HAVEN’T CHOSEN TO DO THAT. THERE ARE A WHOLE BUNCH OF CONTROLS TO BUILD INTO TEAM TO HELP YOU MANAGE THAT EXACT PROBLEM. YOU CAN SET EXPIRATION DATES ON TEAMS AND THE TEAMS, YOU KNOW, WHEN THAT DATE APPROACHES, THE OWNERS WILL BE NOTIFIED IF THEY DON’T RENEW. YOU COULD DELETE IT FOR 30 DAYS AND IT IS HARD DELETED AFTER THAT. YOU KIND OF CLEAN UP THE ENVIRONMENT AUTOMATICALLY SO YOU DON’T END UP WITH TOO MUCH SEPARABLE IF THERE ARE THINGS THAT ARE NOT USEFUL. ON THE OTHER HAND, LIKE TO YOUR POINT, IF PEOPLE ARE CREATING TEAMS AND THEY’RE FINDING VALUE IN DOING THAT. YOU HAVE TO ASK YOURSELF, IS THAT SOMETHING THAT YOU WANT TO GET IN THE WAY OF, IS THAT SOMETHING THAT YOU WANT TO ENCOURAGE.>>FULL DISCLOSURE, THERE IS PROBABLY 17 GROUPS THAT HAVE THE WORD MARKETING IN THEM. IT IS NOT PERFECT. THE WORK SPACE CREATED AN OFFICE 365 GROUP AND YAMMER CREATED AN OFFICE 365 GROUP ALONG WITH OTHER TEAMS THERE AND THERE ARE CLASSIC SHARE POINT SITES. THERE IS SOME OF THAT. YOU KNOW, YOU GET THE MANAGER IN MARKETING, I WANT TO SHARE THIS DOCUMENT WITH EVERYBODY IN MARKETING, COULD YOU HELP ME WITH THAT? THAT’S NOT ALWAYS THE EASIEST THING. YOU GET DYNAMIC GROUPS THAT CAN BE CREATED AND DRIVE FROM THE SYSTEM AND GET THAT IN EARLY AND GET THOSE GROUPS THERE AS EARLY AS YOU CAN. THEN THEY CAN BE LEVERAGED FOR MONITORED SHARE WEBSITES, TEAM SITES AND, YOU KNOW, TEAMS.>>WITH AZURE, A DIRECTORY NOW, LIKE WITH DYNAMIC GROUPS. WHAT YOU CAN DO, GO AHEAD, DEFINE DIFFERENT ATTRIBUTES, YOU’RE GOING TO SAY ANYONE IN MARKETING IS ASSIGNED TO A PARTICULAR TEAM. ANYONE IN SALES MAY BE IN A DIFFERENT ENGINEERING, THEY’RE IN A DIFFERENT ONE. IF SOMEBODY MOVES BETWEEN DIFFERENT GROUPS IN THE COMPANY THEN THEY’RE AN ACTIVE DIRECTORY AND THEY’LL BE UPDATED AND ALL OF THE PERMISSIONS JUST FLOW. THEY MAY LOSE ACCESS TO THINGS THAT THEY WERE ACCESSING FROM THE PREVIOUS TEAM AND HAD NOW THEY’RE ACCESSING EVERYTHING THIS THEY NEED FOR THE NEW TEAM. THERE IS A LOT OF MANAGEMENT TOOLS THAT EXIST AND THEY’RE CONSTANTLY LOOKING FOR NEW WAYS TO MAKE IT EASIER AND EASIER TO MANAGE THAT NEW CONTENT. YOU’RE TALKING ABOUT THE 16 DIFFERENT MARKETING GROUPS AND YOU’RE SEEING A LOT OF INSTANCES WITH THE DUPLICATE GROUPS AND SOME OF THE CONTENT. WE KNOW THAT THERE IS CONTENT IN THOSE SPECIFIC GROUPS OR THE CHANNELS UNDER THOSE GROUPS THAT ARE NOT BEING USED ONLY JUST BY MANUALLY LOOKING AT THEM. IS THERE GOING TO BE — HAVE YOU LOOKED AT WAYS TO SAY WE’RE RECOGNIZING THAT NO ONE LOOKED AT THE CONTENT HERE, NO ONE HAS BEEN PART OF THIS CONTENT HERE? I KNOW YOU CAN SET EXPIRATION BUT UNLESS YOU KNOW TO DO SO, IT BECOMES ONE OF THOSE THINGS WHERE I WONDER IF YOU HAVE HAD TO DEAL WITH THAT AND WHAT YOU HAVE DONE TO SOLVE THE PROBLEM?>>HAVE NOT SOLVED THE PROBLEM. I THINK OTHER THAN MAKE IT VERY CLEAR TO MICROSOFT THAT WE WOULD LOVE TO HAVE THE ABILITY TO REORGANIZE TEAMS, COMBINE CHANNELS, THINGS LIKE THAT. IT WOULD BE GREAT TO SEE FEATURES LIKE THAT COME.>>GREAT FEEDBACK. WE’LL SEE WHAT WE CAN DO.>>THIS TIES ON TO THE LAST TWO QUESTIONS. YOU HAVE GOT 17 MARKETING TEAMS –>>I DIDN’T COUNT THEM, YES. HYPOTHETICALLY, AND JUST A LITTLE DIFFERENT FROM THE LAST GENTLEMAN’S, THEY’RE ALL ACTIVE, SO FROM A KNOWLEDGE-MANAGEMENT SORT OF TRYING TO ROLL THIS UP INTO A CENTER OF EXCELLENCE, AN AUTHORITATIVE SOURCE, SOMEONE IS NEW TO THE ORGANIZATION, THEY WANT TO FIND THE AAUTHORITATIVE SOURCE FOR MARKETING GUIDANCE, WHATEVER, OR THEY’RE JUST TRYING TO TAG INTO AN AAUTHORITATIVE GROUP AND WE’RE TRYING TO AVOID DUPLICATION AND VARIANCE. HOW DOES THAT WORK IF WE LET THEM GO ORGANIC? IN CERTAIN PLACES IF YOU TYPE MARKETING, YOU SEE DISTRIBUTION LISTS. I WAS IN A SESSION TODAY WHERE THEY SAID IF WE CAN GET DISTRIBUTIONLILY LISTS MIGRATED TO OFFICE 365 GROUPS YOU HELP WITH ELIMINATING SOME OF THAT THERE. I DON’T KNOW, MAYBE ELSE, IF YOU HAVE A STRATEGY THAT YOU HAVE HAD TO WORK ON THAT?>>FOR US — YEAH. YEAH. I WOULD RETURN THE QUESTION, HOW DID THE USERS DO IT IN THE PAST WITH WHATSAPP? FROM MY EXPERIENCE, THE PEOPLE DO TALK TO EACH OTHER, USUALLY IF THEY USE WHATSAPP. IF SOMEBODY USES — NEEDS TO BE ADDED TO A CERTAIN GROUP, HEY, WELL, WHAT GROUP ARE YOU ON? COULD YOU ADD ME? YOU JUST PULL THEM IN AND THEY POP-UP ON TEAMS. JUST LIKE ON WHATSAPP, GIVE ME THE EMAIL ADDRESS AND I WILL ADD YOU TO THE GROUP.>>THAT PROVIDES SOME CONNECTIONS AND OLD BOY NETWORK TO KIND OF MAKE THAT, RIGHT?>>IT IS A LITTLE BIT OF A DARWIN IAN THINGS. GROUPS SPIN UP AND THEY’RE NOT WHERE THE CRITICAL DECISIONS ARE BEING MADE. PEOPLE MOVE THEIR CONVERSATIONS OVER TO THE ONES THAT ARE NEEDED AND GRADUALLY, YOU KNOW, YOU CAN KIND OF GET RID OF THE DRAWS.>>I’M TESTING THE THEORY AND ANOTHER SESSION HAS A GREAT QUESTION AND THE ANSWER I GOT, FOR THE AUTHORITATIVE SOURCES, YOU HAVE TO BE PUSHING THAT UP INTO SORT OF YOUR YAMMER FEEDS WHERE THE CONTENT WOULD EXIST AND THAT WOULD BE MORE OF THE AUTHORITATIVE SOURCE AND IF YOU INFORM THE FOLKS, THAT’S GOING TO CON TAKEN THE KNOWLEDGE, THAT’S GOING TO BE SELF-GOVERNED, SELF CORRECTING, THINGS LIKE THAT, THE TEAMS — I WAS CURIOUS AS TO WHAT THE REST OF THE GROUP WAS THINKING? JUST A QUESTION AROUND SUCCESS MEASURES, I’M NOT SURE IF HAT’S A DUPLICATIVE QUESTION. DID ANY REVENUE EXPECTATIONS GET SET OR TARGETS THAT WAS DRIVEN FROM, YOU KNOW, DEPLOYING TEAMS? WHAT WAS OVERALL THE GOALS IN WHAT YOU WANTED TO ACHIEVE WITH IT?>>SO — NO. FROM AN OVERALL GOAL, IT WAS TO IMPROVE COLLABORATION. MAKE THE END USER EXPERIENCE THAT MUCH BETTER. I CAN’T SPEAK TO THE RETAILER, WHATNOT, WE’RE A BUSINESS TO BUSINESS TYPE CUSTOMER.>>HOW MANY OUTLOOK ATTACHMENTS –>>AND THE MATRIX TO SHOW THE ATTACHMENTS SENT PER DAY, THAT’S WHAT I WOULD TRACK.>>I GUESS CUSTOMER EXPERIENCE, DID IT HELP IN ANY RESPECTS AROUND OVERALL CUSTOMER DELIVERY OF PRODUCTS AND SERVICES AND HOW YOU –>>CUSTOMERS, EXPERIENCE, MEANING LIKE YOUR USERS TO YOUR CUSTOMERS?>>YES. YES.>>I WAS ABOUT TO ANSWER THE PREVIOUS QUESTION. WHEN YOU STARTED WITH THE DIGITAL TRANSFORMATION IN OUR COMPANY, WE DECIDED THAT WE NEEDED TO SERIOUSLY LOOK INTO WHAT OUR CULTURE WAS GOING TO BE LIKE AND WE IDENTIFIED THAT ALL OF THE TOOLS THAT WE HAD TO COMMUNICATE, NONE OF THEM GAVE US THE ABILITY TO SUCCESSFULLY ADD TO THAT CULTURE. IF YOU’RE LOOKING FOR A METRIC, THAT’S WHAT WE’RE REALLY LOOKING FOR, IS WHAT KIND OF CULTURE DO WE HAVE TODAY COMPARED TO WHAT WE HAD BEFORE.>>ANOTHER QUESTION, WANTING TO KNOW HOW TEAMS HELPS OUR COLLEAGUES TO ENGAGE THE CUSTOMER EXPERIENCE.>>YEAH. ABSOLUTELY. YES. FRONTLINE, AND FOR A FRONTLINE WORKERS, IT IS — BEFORE TEAMS AND BEFORE MOBILE PHONES, WE HAD ONE OFFICE PC IN THE BACK OFFICE OF EACH STORE. WHEN A CUSTOMER COMES IN AND HAS A QUESTION ABOUT SOME PRODUCT, LIPSTICK, DIAPER IT’S, SOMETHING LIKE THAT THAT WE SELL, THE FRONTLINE WORKER HAS TO LEAVE THE CUSTOMER, GO TO THE INTERNET, ON PREM INTERNET, DESKTOP PC, RESEARCH THE ANSWER OR RESEARCH ANOTHER COLLEAGUE IN THE WAREHOUSE AND SOMETIMES THIS LASTS LONGLY WHEN YOU’RE WANTING TO BUY SOMETHING, DO YOU WANT TO WAIT 10 MINUTES. NOW WITH MOBILE DEVICES AND COLLABORATION AND CHATTING AND SHORT PHONE CALLS WITH TEAMS, THEY CAN STAND WITH THE CUSTOMER AND YOU KNOW THAT PERSON IS HELPING RIGHT NOW WITH THE PROBLEM AND FROM A CUSTOMER EXPERIENCE, IT IS A VERY BIG STEP FORWARD.>>OUR CUSTOMER SERVICE TEAM GETS LIVE CHATS FROM THE WEBSITE, PHONE CALLS EVERY DAY ABOUT BIKES THAT COULD BE OLDER THAN THE PERSON TAKING THE CALL TO BE HONEST. DOES ANYONE KNOW ANYTHING ABOUT THIS, SEND AN EMAIL OUT TO THE GROUP, ITS OEN TEAMS, THEY MAY HAVE A PICTURE ON IT, A WHOLE THING ABOUT THE TRIBAL KNOWLEDGE AND DOES ANYONE KNOW ABOUT THIS PARTICULAR BIKE AND THIS QUESTION AND SOMEBODY SAYS WHAT IS THE REPAIR PROCESS FOR THIS, THE PART THAT THEY COULD USE A REPLACEMENT PART FOR THAT, THAT’S GOING ON EVERY DAY HELPING WITH CUSTOMERS AND CONSUMERS USING THE PRODUCT.>>I HAVE A DIFFERENT ONE, THIRD PARTY APPS, CAN YOU SHARE A BIT ABOUT YOUR APPROACH TO DEPLOYING THIRD PARTY APPS? DID YOU TURN THEM ALL ON? SELECTIVE? WE TURN THEM ALL OFF.>>OFF.>>YEAH.>>BECAUSE OF THE GDPR. WE CANNOT GET A GUARANTEE FROM THIRD PARTY INTEGRATED APP, WE TURNED THEM AT ALL FIRST OFF AND THEN THERE WAS A NEED FOR A SPECIAL THIRD PARTY APP AND WE HAVE TO DECIDE LITERALLY WHAT TO DO WITH IT.>>THANK YOU.>>THIS WAS A PIT OF A PAIN POINT FOR US AS WELL. WE HAVE TO GO THROUGH THE SECURITY AND MAKE SURE THAT THE SECURITY IS PROVING THE APPLICATION BEFORE IT IS ACTUALLY PUBLISHED. THAT’S ANOTHER THING, WE HAVE TO MAKE SURE THAT WE GET IT APPROVED, YOU KNOW, DOING ARE I CAN ASSESSMENTS, WHATEVER IT MAY BE BEFORE IT IS ENABLED.>>IF I COULD JUST PUT A REQUEST I CAN FOLLOW ON TO THAT. THERE IS NO FULL MANIFEST OF ALL OF THE THIRD PARTY APPS THAT ARE AVAILABLE. THE BEST MICROSOFT CAN DO IS POINT ME TO APP SOURCE AS THE KIND OF TRUTH. I THINK THAT’S –>>YEAH.>>(OFF MICROPHONE).>>THE FIRST PARTY APPS, YES.>>THE SECOND LINE AS WELL.>>OKAY. YEAH. ACTUALLY YOU CAN DECIDE TO SWITCH OFF ONLY THIRD PARTY IMPLICATIONS AND LEAVE THE MICROSOFT SERVICES ON YOU CANNER AND THIS IS WHAT WE DID, WITH THE MICROSOFT TOOL SWEET, THEY’RE AVAILABLE AND CAN BE USED BECAUSE WITH THE GDPR COMPLIANT, WE’RE COMPLIANT WITH THE TOOLS BECAUSE WE HAVE THE AGREEMENT WITH MICROSOFT AND WHAT’S BEEN MENTIONED, IF THERE IS A SPECIAL NEED FOR SOMETHING LIKE THIS, WE HAVE TO LOOK AT EVERY SPECIFIC APPLICATION THAT SHOULD BE CONNECTED AND DO WE COMPLY WITH THE GDPR FOR THIS PARTICULAR SERVICE AND THEN WE CAN ACTIVATE IT.>>FROM A NON-TECHNICAL STANDPOINT, THIS IS COMING UP IN ALL OF OUR CHANGE READINESS ACTIVITIES, IT IS ONE OF THE THINGS THAT WE HIGHLIGHT, HEY, LOOK, TEAMS, IT IS EVEN MORE POWERFUL, IT HAS THIRD PARTY APPS, THEY’RE TURNED OFF. IF YOU NEED THEM, LET US KNOW. WE’RE VERY UPFRONT WITH HEY, WE CAN’T — WE DON’T KNOW ALL OF THEM THAT ARE OUT THERE. IF YOU FIND IN THE COURSE OF DAY YOU WOULD LIKE US TO REVIEW THEM, LET US KNOW AND WE’LL INVESTIGATE.>>AWESOME.>>THANK YOU.>>SO I KNOW THERE IS A FEW MORE QUESTIONS. WE’RE AT TIME. I WANT TO BE RESPECTFUL OF EVERYBODY’S TIME HERE. THEY HAVE FLOWN IN FROM ALL OVER THE WORLD AND HAVE VOLUNTEERED TO PARTICIPATE. I WANT TO THANK ALL OF THE PANELISTS WHO HAVE HAD GREAT ANSWERS AND REALLY GOOD INSIGHTS. THANK YOU SO MUCH.

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